Privacy Policy
07/30/2025
Business Name:16 Miles
Website: 16Miles.com
Contact Email:** danmaya305@gmail.com
1. Introduction
At 16 Miles, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, book a stay, or interact with our services.
By using our website or booking with us, you agree to the terms outlined in this Privacy Policy.
2. Information We Collect
A. Personal Information
When you make a reservation or interact with us, we may collect:
* Full name
* Email address
* Phone number
* Billing and payment information
* Government-issued ID (if required for verification)
* Reservation and stay details
* Emergency contact information
B. Automatically Collected Information
We may automatically collect:
* IP address
* Device and browser type
* Pages viewed and time spent on site
* Referring URLs
C. Guest Verification & Security
To comply with short-term rental regulations and protect our properties, we may:
* Verify identity through third-party services
* Collect additional information required by local laws
3. How We Use Your Information
We use your information to:
* Process reservations and payments
* Communicate before, during, and after your stay
* Provide customer support
* Send booking confirmations, check-in instructions, and updates
* Improve website performance and guest experience
* Prevent fraud, unauthorized activity, or damage
* Comply with legal and regulatory requirements
4. Payments & Third-Party Processing
All payments are processed securely through third-party providers such as **Stripe**.
We do **not store full payment details** on our servers.
By making a booking, you agree to the privacy policies of:
* Stripe (payment processing)
* Hostaway (property management system)
These platforms may collect and process your data in accordance with their own privacy policies.
5. Property Management (Hostaway)
We use **Hostaway** to manage reservations, communications, and guest data.
Your information may be stored and processed within Hostaway’s system to:
* Manage bookings
* Send automated messages
* Coordinate check-in/check-out
* Provide support during your stay
6. Sharing of Information
We do **not sell your personal information**.
We may share your data with:
* Payment processors (e.g., Stripe)
* Property management platforms (e.g., Hostaway)
* Service providers (cleaning, maintenance, guest support)
* Legal or regulatory authorities when required
7. Cookies & Tracking Technologies
We use cookies and tracking tools to:
* Improve website functionality
* Analyze traffic and usage
* Personalize your experience
You can disable cookies through your browser settings, though some features may not function properly.
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8. Data Retention
We retain your personal information only as long as necessary to:
* Fulfill bookings
* Comply with legal obligations
* Resolve disputes
* Enforce agreements
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9. Your Rights
A. GDPR (EU Residents)
You have the right to:
* Access your personal data
* Correct inaccurate data
* Request deletion (“Right to be Forgotten”)
* Restrict or object to processing
* Request data portability
B. CCPA (California Residents)
You have the right to:
* Request disclosure of collected data
* Request deletion of personal data
* Opt out of the sale of personal data (we do not sell data)
To exercise your rights, contact:
danmaya305@[yourdomain].com
We will respond within 30 days
10. Security Measures
We implement reasonable safeguards including:
* SSL encryption
* Secure payment processing
* Restricted access to personal data
However, no system is 100% secure, and we cannot guarantee absolute security.
11. Liability Disclaimer
While we take reasonable steps to protect your data, **16 Miles shall not be held liable** for:
* Unauthorized access beyond our reasonable control
* Data breaches caused by third-party providers (e.g., Stripe, Hostaway)
* Interruptions, delays, or failures in service due to external systems
Use of our website and services is at your own risk.
12. Short-Term Rental Compliance
To comply with local laws and protect our properties, we may:
* Require identity verification
* Share information with authorities when legally required
* Maintain guest records for regulatory purposes
Failure to provide required information may result in cancellation of your reservation.
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13. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect data from children.
14. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices.
15. Updates to This Policy
We may update this Privacy Policy at any time.
Changes will be posted on this page with an updated effective date.
16. Contact Information:
16 Miles
Email: danmaya305@[yourdomain].com
Phone: [786-999-4222]
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