Terms & Conditions

Terms and conditions 

Welcome to 16 Miles. By booking a stay with us, you agree to the following Terms & Conditions. These are designed to ensure a smooth, enjoyable, and safe experience for all guests.

1. Booking & Payments

All reservations must be paid in full or according to the payment schedule at the time of booking. Payments are securely processed through third-party providers. By completing your booking, you authorize us to charge the provided payment method.

2. Cancellations & Refunds

Cancellation policies vary by property and will be clearly stated at the time of booking. Refund eligibility is based on the selected cancellation policy. We strongly recommend reviewing this before confirming your reservation.

3. Check-In & Check-Out

Check-in and check-out times are provided in your booking confirmation. Early check-in or late check-out may be available upon request but are not guaranteed.

4. Guest Responsibilities

Guests agree to:

Treat the property with care and respect

Follow all house rules

Report any damages or issues promptly

Comply with local laws and regulations

Guests are responsible for any damages caused during their stay.

5. Property Use

Only registered guests are allowed on the property unless otherwise approved. Events, parties, or unauthorized gatherings are strictly prohibited.

6. Maintenance & Emergencies

While we strive to maintain all amenities, occasional issues may arise. We will make reasonable efforts to resolve any problems as quickly as possible, but no guarantees are made regarding repair timelines.

7. Liability Disclaimer

Guests acknowledge that use of the property is at their own risk. 16 Miles is not liable for:

Accidents, injuries, or illness occurring during your stay

Loss, theft, or damage to personal belongings

Interruptions beyond our control (weather, power outages, wildlife, etc.)

8. Right to Refuse Service

We reserve the right to refuse service or terminate a reservation if Terms & Conditions are violated.

9. Privacy

Your information is handled in accordance with our Privacy Policy.

10. Agreement

By completing your booking, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

11. General Disclaimer

All information provided on the 16 Miles website is for general informational purposes only. While we strive to keep all property details, availability, and amenities accurate and up to date, we make no guarantees of completeness, reliability, or accuracy.

By booking and staying at any 16 Miles property, guests acknowledge and agree that:

Use of the property and surrounding areas is at their own risk

Natural environments (including mountains, wildlife, weather, and terrain) may present inherent risks

We are not responsible for injuries, accidents, delays, or losses resulting from circumstances beyond our control

Amenities may occasionally be unavailable due to maintenance, weather, or unforeseen issues

We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.